Terms of Use
Last updated: 7 March 2026
These Terms & Conditions govern your use of www.bentleylegal.co.uk, operated by Bentley Legal Support Services (“Bentley”, “we”, “us” or “our”).
By using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.
About Bentley Legal Support Services
Bentley Legal Support Services provides professional process serving, tracing, address verification, occupancy checks, property reporting and related field services.
Our website provides information about these services and allows visitors to contact us or submit enquiries.
Website Information
We make reasonable efforts to keep the information on this website accurate and up to date. However, information may change and we do not guarantee that every page will always be complete, current or free from errors.
Information on this website is provided for general information purposes only.
No Legal Advice
Nothing on this website constitutes legal advice, legal representation or a recommendation about how you should proceed with a legal matter.
Bentley Legal Support Services is a provider of process serving and related field services. We do not act as your solicitor or other legal adviser.
You should obtain independent legal advice from an appropriately qualified professional where required.
Service Information
Descriptions of services on this website are general descriptions only. The scope, availability, method and reporting requirements of an individual assignment will depend on the circumstances and the specific instruction accepted by Bentley.
Submitting an online enquiry or instruction form does not automatically mean that Bentley has accepted an assignment.
Quotations and Instructions
Any quotation or estimate provided by Bentley will be subject to the information supplied by the prospective client and the agreed scope of work.
An assignment will only be considered accepted once Bentley has confirmed the relevant service, availability and applicable fee.
Promotional Offers
Any promotional offer displayed on this website is subject to the conditions stated with that offer.
Our September and October same-day process-serving offer is subject to location, availability and the specific conditions published on the website.
Bentley reserves the right to amend or withdraw promotional offers, subject to any commitments already accepted.
Client Responsibilities
Clients are responsible for providing information that is accurate, complete and relevant to the instruction.
This may include:
- Correct names and addresses
- Relevant documents
- Deadlines
- Access information
- Known contact or identifying information
- Any specific requirements relevant to the assignment
Clients must not ask Bentley to carry out unlawful, misleading, threatening, harassing or otherwise inappropriate activity.
Process Serving
Bentley will carry out accepted process-serving assignments in accordance with the agreed scope and applicable requirements.
An attendance or service attempt does not guarantee successful service.
Whether a particular method of service is legally effective depends on the document, proceedings, circumstances and applicable rules. Clients should obtain appropriate legal advice where necessary.
Tracing and Verification
Tracing, address verification and related services depend on the information available, the nature of the instruction and what can lawfully be established.
We report factual information and relevant observations and do not guarantee that a person, address or business can be located or verified.
Property and Occupancy Services
Occupancy checks and property reports are based on observations made during the agreed field attendance.
Such reports do not constitute property valuations, structural surveys, legal opinions or definitive conclusions about ownership, occupation or a company’s trading status unless expressly established by appropriate evidence.
Reports and Evidence
Depending on the service, reporting may include attendance details, photographs, location information, observations, proof or statements of service and other agreed documentation.
The precise content of any report depends on the instruction, the work undertaken and the applicable requirements.
Additional Services
An attendance may identify a need for further work, such as additional attendance attempts, address verification, tracing, occupancy checks, property reports or other field services.
Additional work is not automatically included in the original fee unless expressly agreed.
Fees and Payment
Applicable fees will be confirmed before an assignment is undertaken, unless otherwise agreed in writing.
Additional charges may apply where the scope of an instruction changes or additional services are requested.
Cancellation
Cancellation terms will depend on the stage of the assignment and the work already undertaken.
Where work has already been carried out or costs have been incurred on a client’s behalf, the client may remain responsible for those costs in accordance with the agreed service terms.
Website Availability
We aim to keep this website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
We may suspend, withdraw or change any part of the website without notice where reasonably necessary for maintenance, security, technical reasons or business purposes.
Third-Party Websites and Services
This website may contain links to third-party websites, services or resources.
These links are provided for convenience only. Bentley does not control or accept responsibility for the content, availability, privacy practices or security of third-party websites.
Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, graphics, images, logos and other materials, belongs to Bentley Legal Support Services or is used with appropriate permission.
You may view and use the website for your own lawful purposes, but you must not reproduce, copy, modify, distribute or commercially exploit website content without appropriate permission.
Photography and Case Information
Any photographs, examples or scenarios used on this website are provided for illustrative or service-explanation purposes unless expressly stated otherwise.
Illustrative scenarios must not be interpreted as descriptions of actual client matters.
Acceptable Use
You must not use this website:
- For any unlawful purpose
- To attempt to gain unauthorised access to our systems
- To introduce malicious code or harmful material
- To interfere with the operation or security of the website
- To submit misleading, fraudulent or abusive enquiries
- To use the website to harass or threaten another person
Privacy
Personal information submitted through this website is handled in accordance with our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
Limitation of Liability
To the extent permitted by law, Bentley Legal Support Services will not be responsible for losses arising solely from your reliance on general information published on this website.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful or where liability cannot legally be excluded or limited.
Professional Service Terms
These website Terms & Conditions do not replace any separate terms of business, engagement terms or service terms that may apply when Bentley accepts a client instruction.
Where specific client terms have been agreed, those terms will govern the relevant professional engagement to the extent applicable.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services or legal requirements.
The latest version will be published on this page.
Governing Law
These Terms & Conditions and your use of this website are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes relating to these website Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Bentley Legal Support Services
Email: enquiries@bentleylegal.co.uk
Telephone: +44-7890-197837
Website: www.bentleylegal.co.uk
Related Policies
Privacy Policy | Cookie Policy | Complaints Procedure | Service Standards
These Terms & Conditions are intended for website use. Bentley’s separate Client Terms of Business should govern accepted professional instructions and should be reviewed by a UK legal professional before use.