Privacy Policy
Last updated: 1 June 2026
Bentley Legal Support Services (“Bentley”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Notice explains how we collect, use, store and share personal information when you visit www.bentleylegal.co.uk, contact us, or use our process serving, tracing, verification, property and related legal field services.
Who We Are
Bentley Legal Support Services
Email: hello@bentleylegal.co.uk
Telephone: +44-7890-197837
Website: www.bentleylegal.co.uk
Our registered business details and registered office address will be provided on this website where required by law.
What Information We Collect
Depending on how you interact with us, we may collect:
- Name and contact details
- Company or organisation details
- Email address and telephone number
- Service, attendance or property addresses
- Information relating to an enquiry or instruction
- Documents and information supplied to us by clients
- Information relating to individuals or organisations that is relevant to an instruction
- Attendance notes, photographs and location information where relevant to a service
- Payment and invoicing information
- Website and technical information, such as IP address, browser type and device information
Where Information Comes From
We may obtain personal information directly from you, from a client or instructing organisation, from publicly available sources, or from other parties where this is relevant and lawful to the instruction.
In some assignments, Bentley may receive information about individuals who are not directly dealing with us. Where this occurs, we handle that information in accordance with applicable data protection law and provide appropriate privacy information where required.
How We Use Personal Information
We may use personal information to:
- Respond to enquiries and requests
- Assess and accept service instructions
- Provide process serving and related field services
- Carry out tracing, address verification and property-related assignments
- Record attendances and service outcomes
- Prepare reports, statements or other service documentation
- Communicate with clients and other relevant parties
- Process quotations, invoices and payments
- Maintain business and service records
- Protect the security and integrity of our website, systems and services
- Comply with legal obligations and respond to lawful requests from authorities
- Establish, exercise or defend legal rights and claims
Our Lawful Bases
We rely on one or more lawful bases under UK data protection law, depending on the circumstances.
- Contract: where processing is necessary to provide a service or take steps at your request before entering into an agreement.
- Legal obligation: where we need to process information to comply with a legal requirement.
- Legitimate interests: where processing is necessary for our legitimate business interests, or those of our clients or another party, provided those interests are not overridden by your rights and freedoms.
- Consent: where we ask for your consent for a specific use of personal information and consent is the appropriate lawful basis.
Legal and Case Information
Some of the information we handle may relate to legal proceedings, debt recovery, insolvency, property matters or other sensitive circumstances.
We only use such information for appropriate purposes connected with the relevant instruction, our legal and contractual responsibilities, or other lawful business purposes.
How We Share Information
We may share personal information where reasonably necessary for the provision of our services or where required by law.
This may include sharing information with:
- Clients and instructing organisations
- Relevant professional advisers
- Service providers supporting our business and IT systems
- Payment, hosting, email or communications providers
- Courts, public authorities, regulators or law-enforcement bodies where legally required or permitted
- Other parties where disclosure is necessary to provide an agreed service and is lawful
We do not sell personal information.
Service Providers and Data Processors
We may use trusted third-party providers to operate parts of our website, communications, document handling, payment processing, hosting, storage and other business systems.
Where a third party processes personal information on our behalf, we take appropriate steps to ensure that the processing is governed by suitable contractual and security arrangements.
International Transfers
Some of our technology or service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking into account our contractual obligations, legal and regulatory requirements, insurance requirements, dispute resolution and legitimate business needs.
Different types of information may therefore be retained for different periods.
When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.
Keeping Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, account protection, appropriate encryption and controlled access to documents and information.
No method of storing or transmitting information over the internet can be guaranteed to be completely secure.
Your Rights
Depending on the circumstances, you may have rights under UK data protection law to:
- Ask for access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete information where there is no lawful reason for us to keep it
- Ask us to restrict how we use your information in certain circumstances
- Object to certain processing, including processing based on legitimate interests
- Request portability of certain information where the legal conditions apply
- Withdraw consent where we rely on consent to process your information
These rights are subject to applicable legal conditions and exemptions. We may need to verify your identity before responding to a request.
Information We Obtain From Other Sources
Some of our services involve information that we receive from clients, instructing organisations, publicly available sources or other third parties rather than directly from the individual concerned.
Where required by law, we will provide appropriate privacy information explaining how and why that information is used, including the relevant categories and source of the information.
Cookies and Website Technologies
Our website may use cookies and similar technologies for essential functionality, security, analytics and other purposes.
Please see our Cookie Policy for more information about the cookies and technologies used on this website and how you can manage them.
Marketing
We may occasionally contact existing clients or business contacts about services or relevant business information where permitted by law.
Where consent is required for electronic marketing, we will obtain it before sending such communications.
Children
Our services are intended for adults and professional clients. We do not knowingly collect children’s personal information through this website for marketing purposes.
Where information relating to a child is legitimately part of a legal or service instruction, it will be handled only for the relevant lawful purpose and with appropriate care.
Automated Decision-Making
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, technology, legal obligations or data protection requirements.
The latest version will be published on this page.
Contact Us
If you have a question about this Privacy Notice or how we handle personal information, please contact us:
Bentley Legal Support Services
Email: enquiries@bentleylegal.co.uk
Telephone: +44-7890-197837
Website: www.bentleylegal.co.uk
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
More information is available at ico.org.uk/make-a-complaint/.