Service Standards

Our commitment: Professional. Discreet. Precise.

At Bentley Legal Support Services, we understand that the quality of a field service is measured not only by what happens at the address, but by how professionally the entire instruction is handled.

We Act Professionally

We treat every instruction seriously and conduct ourselves with professionalism, courtesy and respect throughout the assignment.

We Follow Instructions Carefully

We work within the agreed scope of each assignment and pay close attention to the information, requirements and deadlines provided by the client.

We Communicate Clearly

We aim to keep clients informed and provide straightforward communication about the progress and outcome of an assignment.

We Respect Confidentiality

We understand that legal, financial and personal matters can be sensitive. Information connected with an assignment is handled with appropriate care and discretion.

We Record the Facts

Our reports are based on what was observed, what was done and what could be established during the assignment. We distinguish factual observations from assumptions or conclusions.

We Report Accurately

We provide clear attendance records and appropriate supporting evidence according to the agreed service and circumstances of the assignment.

We Respect Privacy and Dignity

Our fieldwork is conducted professionally and proportionately. We do not encourage harassment, intimidation, unlawful access or intrusive conduct.

We Identify Conflicts

Where we identify a conflict of interest or another circumstance that means we should not accept or continue an instruction, we will address it appropriately.

We Work Within Our Role

Bentley Legal Support Services provides process serving, tracing, verification, property and related field services. We do not provide legal advice or represent clients in legal proceedings.

We Protect Information

We take appropriate steps to protect client, case and personal information against unauthorised access, loss or disclosure.

We Take Responsibility

If we identify that something has gone wrong with our service, we will review the circumstances and take reasonable steps to address the issue and improve our processes where appropriate.

Our Standard

Every instruction should receive the same fundamental level of care:

Professional in the field.
Discreet in our conduct.
Precise in our reporting.

Contact Us

If you have questions about our service standards, please contact us:

Bentley Legal Support Services
Email: enquiries@bentleylegal.co.uk
Telephone: +44-7890-197837
Website: www.bentleylegal.co.uk

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This page describes Bentley Legal Support Services’ general service standards and does not create additional contractual obligations beyond any applicable Client Terms of Business.